Front of House Manager

2 days ago


Great Yarmouth, Norfolk, United Kingdom Dorchester Hotel Ltd. Full time

**Job Overview**

We are seeking an exceptional Front of House Manager to join our team at the prestigious Dorchester Hotel Ltd. As a key member of our management team, you will be responsible for delivering an outstanding guest experience, ensuring seamless service delivery, and leading a high-performing team.

**Estimated Salary:** £45,000 - £55,000 per annum

**About the Role**

  • Lead and manage a team of front-of-house staff to ensure exceptional customer service and seamless service delivery.
  • Oversee complaints and issues, taking prompt action to resolve them and maintain customer satisfaction.
  • Attend daily meetings and coordinate with hotel departments to anticipate and meet guest needs.
  • Conduct daily inspections of front-of-house areas and guest rooms to ensure high standards.
  • Collaborate with colleagues to deliver exceptional guest experiences and drive business growth.

**Required Skills and Qualifications**

  • Hospitality degree or equivalent experience.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management skills.
  • Familiarity with hospitality software and systems.

**Benefits**

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Career advancement opportunities within the company.
  • Access to exclusive employee discounts and perks.


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