Restaurant Shift Manager
7 days ago
**About Us**
Tim Hortons is a renowned quick service restaurant chain with a global presence, serving millions of customers daily.
We are committed to delivering exceptional customer experiences and seeking talented individuals to join our team as Restaurant Shift Managers.
This role offers a competitive salary of up to £12.50 per hour, along with opportunities for growth and career development.
Job Description:
As a Restaurant Shift Manager, you will be responsible for leading a dynamic team, driving sales, and maintaining operational excellence.
You will support the Restaurant Manager in overseeing customer service, ensuring high-quality products, and promoting a positive work environment.
The ideal candidate will possess excellent leadership skills, have previous experience in the restaurant industry, and demonstrate a passion for delivering exceptional customer experiences.
Key Responsibilities:
- Lead by example, treating customers as top priority
- Be customer-focused in all areas of restaurant operations
- Support the team to maintain operational efficiency
- Conduct regular store walks, from the customer's perspective
- Provide feedback to team members on performance, set goals, and offer support
- Manage employee performance when necessary, working closely with HR
Driving Sales:
- Demonstrate an in-depth understanding of sales, popular products, and peak trade times
- Evaluate opportunities for improvement, focusing on employee incentives
Operations:
- Maintain key performance indicators, such as sales, employee turnover, food safety, and Health & Safety standards
- Oversee weekly stock orders, ensuring quality checks
- Optimize inventory management
- Ensure operational standards, cleanliness, and hospitality within the restaurant
- Implement a Health and Safety program, promptly reporting incidents to Regional Management
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