Mortgage Servicing Lead
5 days ago
Job Summary:
We are seeking a highly skilled Mortgage Servicing Lead to join our team at ColCap. This role is instrumental in supporting the Director of Servicing in ensuring that our mortgage portfolio is serviced in accordance with our Policies and Procedures.
About the Role:
- This role involves working closely with the UK servicing team in Manila and the wider ColCap team in Australia to support and maintain the day-to-day relationship with all key stakeholders.
- You will be responsible for conducting investigations, drafting complaint final responses, and facilitating changes to policy through the ColCap governance structure.
- You will also work with the Servicing Manager to develop and maintain the Primary and Special Servicing manuals, ensuring they are up to date with prevailing laws and regulations.
- Additionally, you will manage the pipeline of upcoming product expiries by offering Product Transfers to qualifying customers, producing offers, and updating the Coral platform as necessary.
Your Skills and Experience:
- A minimum of 3 years' significant and relevant customer servicing experience
- Customer-focused and desire to deliver outstanding service
- Excellent attention to detail, superior communication skills, both verbal and written, and ability to work independently and proactively
- Experience in building out policies, processes, and procedures, particularly in MCOB, Consumer Duty, vulnerability, and PS24/2
- Able to influence change across functions and levels, demonstrated ability to prioritise workload in a high-volume environment, and intermediate to advanced Excel skills
- Securitisation knowledge is desirable
Benefits:
- Estimated salary range: £35,000 - £50,000 per annum, dependent on experience
- 4 days per week office presence required
Why Choose ColCap?
ColCap is a leading mortgage servicing company committed to providing exceptional customer service while adhering to strict regulatory requirements. Our team is passionate about delivering results-driven solutions that exceed client expectations.
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