Cloud CRM Expert

2 days ago


London, Greater London, United Kingdom OSF Digital Full time

We are seeking a highly skilled Cloud CRM Expert to join our team at OSF Digital. As a Cloud CRM Expert, you will play a pivotal role in helping clients optimize their cloud-based CRM solutions.

In this position, you will serve as an interface between our customers and internal teams, providing expert guidance on all professional and technological aspects of Salesforce. You will capture functional and non-functional customer requirements through workshops you facilitate, ensuring seamless system integration.

Your key tasks will include designing and implementing Salesforce solutions, planning and executing business analysis and requirements management, advising clients on all Salesforce matters, moderating customer workshops, configuring Salesforce Clouds to implement defined solutions, problem analysis and troubleshooting, interfacing between customers and internal teams, testing new Salesforce functionality and training users on it, and supporting the creation of reports and dashboards.

To be successful as a Cloud CRM Expert, you should be well-versed in various Salesforce Clouds and possess relevant certifications. A degree in computer science or economics or a commercial/information technology education is necessary. Alternatively, equivalent knowledge and skills can be acquired through many years of relevant professional experience and training. Practical and project experience, along with expertise in designing and implementing IT projects, are also essential. Your consulting focus should be on the Salesforce Service or Sales Cloud, and you should have applied your knowledge in 2-3 different industries.

Key personal strengths include assertiveness, communication skills at all levels, strong consulting skills, and flexibility. Experience in moderating workshops and enjoying it is also beneficial.

Requirements:

  • At least 2 years of experience with a specific Salesforce Cloud solution
  • Experience in 2-3 different industries, both mid-level and enterprise clients
  • Practical and project experience, along with expertise in conceiving and realizing IT projects
  • Relevant Salesforce certifications (Salesforce Admin, Cloud Consultant)
  • Strong advisory skills, flexibility, assertiveness, and communication skills
  • Fluent English
  • Ability to work within an agile framework
  • Implementation and realization of customer requirements within a short time
  • Experience in moderating workshops

Estimated Salary: $100,000 - $120,000 per year



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