Dynamics CRM Engineer

2 weeks ago


London, Greater London, United Kingdom Computappoint Full time
Job Overview

At Computappoint, we are seeking a skilled Dynamics CRM Engineer with a strong background in modern contact centre technologies to support NICE CX One. As a key member of our team, you will work together with cross-functional teams to improve the functionality of contact centre applications, including IVR systems, web, and chatbots.

Key Responsibilities:
• Oversee CRM integrations with Salesforce, ServiceNow, and SAP to ensure seamless data flow and improved customer service capabilities.
• Develop and implement IVR systems, focusing on delivering exceptional customer experiences.
• Collaborate with the development team to integrate web and chatbot solutions, driving innovation in contact centre technologies.
• Utilize strong understanding of CRM systems, particularly Salesforce, ServiceNow, and SAP, to drive business growth and customer satisfaction.

Requirements:
• Proficiency in programming languages like JSON, Java, C# or Python is desirable.
• Experience with NICE or other Workforce management platforms is a bonus.

About Computappoint
At Computappoint, we strive to deliver innovative solutions that exceed our clients' expectations. If you are passionate about contact centre technologies and have a strong background in CRM systems, we encourage you to apply for this exciting opportunity.

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