IT Infrastructure Technician

5 days ago


Sutton Coldfield, Birmingham, United Kingdom The Belfry Full time
Job Description

We are seeking a highly motivated IT Technician to join our team at The Belfry Hotel & Resort. As a key member of our IT department, you will be responsible for delivering high-quality IT support services to our staff, ensuring minimal disruption to our business operations.

Key Responsibilities
  • Provide first-line IT support to staff, resolving technical issues and improving system performance.
  • Liaise with 3rd party IT service providers to ensure seamless integration and delivery of services.
  • Manage user accounts, including new user creation, processing leavers, and movers.
  • Maintain accurate records of assets, including PCs, phones, PDQs, and printers.
Requirements

To succeed in this role, you will need:

  • At least 2 years of experience in 1st and 2nd line IT support.
  • Excellent knowledge of Windows PCs, PC builds, mobile phones, and MS Office suite.
  • Basic network awareness and troubleshooting skills.
  • Familiarity with monitoring tools and ticketing software.
  • ITIL certification (an advantage).
Benefits

In addition to a competitive salary of £28,832.00 per annum, we offer a range of benefits, including:

  • Learning and development opportunities, including coaching, mentoring, and online training.
  • Wellness programs, including discounted gym memberships and access to mental health support.
  • Recognition schemes, including annual awards and long-service recognition.
About Us

The Belfry Hotel & Resort is a luxury destination, offering exceptional customer experiences and a supportive working environment. Our staff are passionate about delivering outstanding service, and we are committed to investing in their growth and development.


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