IT Infrastructure Technician
5 days ago
We are seeking a highly motivated IT Technician to join our team at The Belfry Hotel & Resort. As a key member of our IT department, you will be responsible for delivering high-quality IT support services to our staff, ensuring minimal disruption to our business operations.
Key Responsibilities- Provide first-line IT support to staff, resolving technical issues and improving system performance.
- Liaise with 3rd party IT service providers to ensure seamless integration and delivery of services.
- Manage user accounts, including new user creation, processing leavers, and movers.
- Maintain accurate records of assets, including PCs, phones, PDQs, and printers.
To succeed in this role, you will need:
- At least 2 years of experience in 1st and 2nd line IT support.
- Excellent knowledge of Windows PCs, PC builds, mobile phones, and MS Office suite.
- Basic network awareness and troubleshooting skills.
- Familiarity with monitoring tools and ticketing software.
- ITIL certification (an advantage).
In addition to a competitive salary of £28,832.00 per annum, we offer a range of benefits, including:
- Learning and development opportunities, including coaching, mentoring, and online training.
- Wellness programs, including discounted gym memberships and access to mental health support.
- Recognition schemes, including annual awards and long-service recognition.
The Belfry Hotel & Resort is a luxury destination, offering exceptional customer experiences and a supportive working environment. Our staff are passionate about delivering outstanding service, and we are committed to investing in their growth and development.
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