Business Solutions Analyst

2 weeks ago

London, Greater London, United Kingdom OSF Digital Full time
Business Analyst Role at OSF Digital

OSF Digital is a leading global commerce solutions company, renowned for its expertise in data-driven AI-powered Salesforce multi-cloud solutions, enterprise CRM, CMS, OMS, connected commerce, online shop management, and cloud application development. Our agile approach enables us to scale global growth more quickly, delivering innovative solutions across channels, devices, and locales to enterprises and emerging businesses across B2B and B2C sectors.

As a certified Salesforce partner, we consistently demonstrate innovative solutions, exemplifying our unwavering commitment to advancing digital transformation. Notable awards include the 2023 Salesforce Partner Innovation Award in Emerging Technology - Customer 360 and our recognition as the 2022 Salesforce Commerce Cloud Partner of the Year for Best Go Faster with Commerce.

Our core values - OneTeam, ResultsAnywhere, Outperform, OSFExcellence, Driven By Change, and OSF Strong - shape our approach to engaging with clients, partners, employees, and communities, underpinning our commitment to excellence and continuous innovation.

Key Responsibilities
  • Collaborate with stakeholders to understand business needs, goals, and challenges within specific functional domains.
  • Conduct detailed analysis of current business processes, systems, and workflows to identify areas for improvement.
  • Gather, document, and prioritize business requirements, ensuring alignment with strategic objectives.
  • Develop comprehensive business cases, including cost-benefit analyses and risk assessments, to support decision-making.
  • Work closely with cross-functional teams, including developers, project managers, and end-users, to design and implement innovative solutions.
  • Conduct user acceptance testing (UAT) and facilitate stakeholder feedback sessions to ensure solutions meet business needs.
  • Provide ongoing support and guidance to stakeholders throughout the project lifecycle, including training and change management initiatives.
Requirements
  • Proven experience as a Business Analyst with expertise in specific functional domains (e.g., Salesforce FSC, Service Cloud, Voice, Revenue Cloud, CPQ, etc.).
  • Strong analytical skills with the ability to critically evaluate complex business processes and systems.
  • Solid understanding of software development methodologies (e.g., Agile, Scrum) and business analysis best practices.

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