Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our customers.
Key Responsibilities
- Engage with customers to understand their needs and provide tailored solutions
- Act as the first point of contact for customers in branch, providing a warm and welcoming experience
- Proactively contact customers to identify and discuss their needs
- Educate customers on our range of products and services
- Use internal systems to maintain accurate customer records
What We Offer
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service
- Holiday trading scheme
- Generous employer pension contributions
- Access to wellbeing apps and employee discount platform
Requirements
- Passion for delivering exceptional customer service
- Excellent communication and listening skills
- Ability to work well under pressure and handle a wide variety of customers
- Open to a broad range of activities and willing to adapt to business needs
About Us
Skipton Building Society is a mutual organisation, owned by our members. We are committed to helping more people have a home, save for life ahead, and support long-term financial wellbeing.
Why Join Us?
As a Customer Service Consultant at Skipton Building Society, you will have the opportunity to make a real difference in the lives of our customers. You will be part of a dynamic team that is passionate about delivering exceptional customer service and providing a first-class experience.
How to Apply
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].
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