Customer Service Representative

4 weeks ago


Oxford, Oxfordshire, United Kingdom Skipton Building Society Full time

About the Role

We are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our customers.

Key Responsibilities

  • Engage with customers to understand their needs and provide tailored solutions
  • Act as the first point of contact for customers in branch, providing a warm and welcoming experience
  • Proactively contact customers to identify and discuss their needs
  • Educate customers on our range of products and services
  • Use internal systems to maintain accurate customer records

What We Offer

  • Annual discretionary bonus scheme
  • 25 days standard annual leave + bank holidays + rising 1 day per year of service
  • Holiday trading scheme
  • Generous employer pension contributions
  • Access to wellbeing apps and employee discount platform

Requirements

  • Passion for delivering exceptional customer service
  • Excellent communication and listening skills
  • Ability to work well under pressure and handle a wide variety of customers
  • Open to a broad range of activities and willing to adapt to business needs

About Us

Skipton Building Society is a mutual organisation, owned by our members. We are committed to helping more people have a home, save for life ahead, and support long-term financial wellbeing.

Why Join Us?

As a Customer Service Consultant at Skipton Building Society, you will have the opportunity to make a real difference in the lives of our customers. You will be part of a dynamic team that is passionate about delivering exceptional customer service and providing a first-class experience.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].



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