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Debrief Depot Operative

2 months ago

Edinburgh, Edinburgh, United Kingdom DPDgroup Full time

Job Summary

We are seeking a highly motivated and organized Debrief Depot Operative to join our team at DPDgroup. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to customers across the country.

Key Responsibilities

  • Provide exceptional customer service to customers via phone, email, and in-person interactions.
  • Assist drivers with navigation and delivery instructions to ensure timely and accurate delivery of goods.
  • Collaborate with colleagues to resolve customer complaints and issues in a professional and courteous manner.
  • Conduct thorough debriefs with drivers to ensure processes are followed correctly and identify areas for improvement.
  • Maintain accurate records and reports of damaged goods and ensure prompt resolution with suppliers.
  • Perform administrative tasks such as data entry, filing, and other duties as required.
  • Contribute to a safe and secure working environment by adhering to company policies and procedures.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Basic computer skills and proficiency in Microsoft Office.
  • Ability to work independently and as part of a team.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.