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Support Care Advisor

2 months ago


Salford, Salford, United Kingdom Pertemps Manchester Full time
Support Care Advisor

We are seeking a passionate and proactive Support Care Advisor to join our Manchester team. This role offers the opportunity to deliver exceptional care and support to a renowned UK-based children's charity.

Key Responsibilities:
  • Respond to a range of enquiries, including those from supporters and potential supporters, providing fast and customer-focused solutions.
  • Build rapport with internal and external stakeholders, sharing appropriate messages and stories to inspire supporters to continue making a difference.
  • Provide secretarial/administrative support, including writing emails, letters, and notes of meetings clearly.
  • Receive clients and visitors to the office, directing them or informing colleagues of their arrival as appropriate.
  • Handle sensitive and confidential information from inbound and outbound calls.
What You'll Bring:
  • Excellent interpersonal skills, with the ability to build strong relationships with stakeholders.
  • A customer-focused approach, with a passion for delivering exceptional care and support.
  • Strong communication skills, with the ability to write clear and concise emails, letters, and reports.
  • Ability to work in a fast-paced office environment, with a high level of accuracy and attention to detail.