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Care Support Specialist
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Support Care Advisor
2 months ago
We are seeking a passionate and proactive Support Care Advisor to join our Manchester team. This role offers the opportunity to deliver exceptional care and support to a renowned UK-based children's charity.
Key Responsibilities:- Respond to a range of enquiries, including those from supporters and potential supporters, providing fast and customer-focused solutions.
- Build rapport with internal and external stakeholders, sharing appropriate messages and stories to inspire supporters to continue making a difference.
- Provide secretarial/administrative support, including writing emails, letters, and notes of meetings clearly.
- Receive clients and visitors to the office, directing them or informing colleagues of their arrival as appropriate.
- Handle sensitive and confidential information from inbound and outbound calls.
- Excellent interpersonal skills, with the ability to build strong relationships with stakeholders.
- A customer-focused approach, with a passion for delivering exceptional care and support.
- Strong communication skills, with the ability to write clear and concise emails, letters, and reports.
- Ability to work in a fast-paced office environment, with a high level of accuracy and attention to detail.