Energy Efficiency Specialist
2 months ago
Job Title: Service Delivery Manager
Job Summary:
We are seeking a highly skilled Service Delivery Manager to join our team at oilandgas. As a Service Delivery Manager, you will be responsible for leading a team of experienced engineers to maximize operational and performance for services delivered within their Region.
Key Responsibilities:
- Lead Operational Excellence: Drive performance to meet and exceed Digital Energy's targets for safety, operational efficiency, and financial performance, while inspiring the team to deliver a best-in-class customer service and CSAT score.
- Support Service Operations: Collaborate with the Service Operations Manager to drive digital transformation of existing install base and grow Assets Under Management (AUM).
- Financial Acumen: Work with the Service Operations Manager and local team to meet budgets and forecasts, identifying new opportunities and delivering said opportunities specifically around software upgrades and transitions.
- Technical Expertise: Provide technical guidance and support to the service team, reviewing service quality and satisfaction across the region and initiating improvements to drive increased team performance.
- Team Development: Take ownership of the team skills matrix and provide guidance for future training requirements, working with the team coordinator to ensure the service team are fully utilized and operational commitments to customers are met.
- Process Adoption: Embrace and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards.
- Cross-Functional Collaboration: Work collaboratively with EUP and Sales teams to influence and support sales activity within Eco Buildings business, promoting products and opportunities to drive cross-business sales.
Requirements:
- Field Service Experience: Demonstrate related work experience in a field service environment with customer-facing engagement, positive CSAT feedback, and Field Quote success.
- Product Knowledge: Knowledge and experience of Schneider Electric products and software solutions.
- Independence: Ability to work independently without supervision.
- Driving License: Hold a full driving license.
What We Offer:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Apply Now:
Please submit an online application to be considered for any position with us.
We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work. We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued.
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