Hospitality Operations Manager
2 weeks ago
We are seeking a highly motivated and experienced Hospitality Operations Manager to join our team at Hilton Cambridge. As a key member of the Food & Beverage team, you will be responsible for overseeing the smooth operation of our restaurant, bar, room service, and conference and banqueting facilities.
Key Responsibilities:- Supervising and coordinating the activities of the Food & Beverage team to ensure seamless service delivery.
- Ensuring that all guests' queries and complaints are handled promptly and efficiently.
- Creating memorable experiences for our guests through excellent customer service and attention to detail.
- Working closely with the management team to achieve common goals and objectives.
- A minimum of 1-2 years experience in a supervisory or management role within the hospitality industry.
- Excellent communication, coaching, and problem-solving skills.
- A strong passion for delivering exceptional customer service and creating memorable experiences.
- Competitive salary: £12.15 per hour plus service charge (approximately £25,000 - £30,000 per annum).
- Smart uniform provided and laundered.
- Free and healthy meals when on duty.
- Opportunities for career growth and professional development.
- Discounted hotel nights and food and beverage rates.
- Access to exclusive Team Member Travel Program and Perks at Work discounts.
- 28 days holiday including bank holidays (increasing yearly to up to 33 days).
Hilton is a global hospitality company with over 500 hotels worldwide. We are committed to providing exceptional service and creating unforgettable experiences for our guests. If you are a motivated and experienced Hospitality Operations Manager looking for a new challenge, we would love to hear from you
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