Customer Service Manager
3 weeks ago
As a Lounge Experience Director at Ashdown Park Hotel & Country Club, you will have the opportunity to lead a dedicated team in delivering exceptional hospitality and service to every guest. This role requires a proven track record of leading, training, and developing teams to achieve distinct memorable experiences.
Key Responsibilities:
- To manage the complete operation and administration of the Lounge department
- Supervise all areas of guest service, ensuring the highest level of attention at all times
- Set the standards in the Lounges in conjunction with the Food and Beverage Manager
- Exercise control over food, beverages, and equipment to ensure accurate monthly and quarterly stock checks
Benefits:
- A generous share of the monthly Service Charge (*dependent on overall sales performance)
- Career development with accredited training providers
- Enhanced holiday programme and reward scheme for long service
- Meals provided by our talented kitchen team
- We offer reduced price stays in all of our hotels after successful completion of probation period
About Us:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award-winning 4 red star hotel, fine dining two-rosette Anderida Restaurant, three lounges, sixteen conference and banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
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