Customer Support Facilitator
7 days ago
NHBC is a leading provider of new home warranty and insurance services. As the market leader, we're committed to raising standards in housebuilding and protecting homeowners.
Job SummaryWe're seeking a Customer Support Co-ordinator to join our team. The successful candidate will provide exceptional customer service, working independently to resolve queries and issues in a proactive and timely manner.
Key Responsibilities- Provide daily support to customers through calls, emails, and online requests, ensuring timely and effective resolution of queries.
- Work closely with internal stakeholders to share knowledge and provide guidance on policies and procedures.
- Collaborate with external partners, including builders, developers, and local authorities, to resolve complex issues.
- Continuously develop expertise in NHBC's services and products, ensuring accurate information is provided to customers.
- Participate in a flexible team environment, supporting colleagues during periods of high demand.
- Strong written and verbal communication skills, with the ability to communicate complex information effectively.
- Confidence in speaking with customers, with a customer-centric approach to resolving queries.
- Experience in customer-facing roles, with a proven track record of delivering excellent service.
This is an exciting opportunity to join NHBC's customer support team, working closely with our customers and stakeholders to deliver exceptional service. If you're passionate about providing outstanding customer experiences and have a strong commitment to excellence, we'd love to hear from you.
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