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Quality Assurance Director

1 month ago

Clapham, United Kingdom Job Board Direct Full time

About the Company

We are a well-established and expanding domiciliary care agency with a reputation for excellence in providing high-quality care services. Our company is committed to delivering exceptional care to our clients, and we are seeking a dedicated and experienced Quality Assurance Manager to join our team.

Salary: £35,000 - £40,000 per annum

Our ideal candidate will have extensive knowledge of quality systems within domiciliary care, gained through previous experience as a CQC Inspector/Auditor, Team Manager, Independent Reviewing Officer or similar quality assurance role within the Health and Social Care industry. Alternatively, you may have gained the necessary skills and experience in a previous role as a Branch Manager in a domiciliary care company.

Job Description:

  • To provide expert advice to Directors, management and operational staff on Quality Assurance Systems and activities.
  • To be responsible for scrutinising and monitoring our operational activity, with a view to ensuring compliance with, and the exceeding of, the standards required by current legislation, regulation and practice standards.
  • To provide a proactive approach to quality assurance activities within the Quality Assurance Systems to ensure that quality of work across all of our domiciliary care provision is improved.
  • To make an active contribution to embed audit and evaluation into services and support a learning and continual development organisational culture.
  • To report regularly to senior management at quality assurance meetings.
  • To be responsible for monitoring outcomes against inspection criteria and ensuring that information is fed-back to improve service delivery to meet timescales.
  • To undertake casework audits and provide feedback regarding audit outcomes and tracking corrective action.
  • To be responsible for the ongoing development of systems for a range of audit activities to inform service developments and to ensure they continue to meet statutory and regulatory requirements.
  • To develop questionnaires and surveys to obtain feedback from clients and careworkers.
  • To conduct investigations following the receipt of complaints, including acting as the main liaison point for complainants, holding disciplinary meetings and producing disciplinary reports.
  • To represent the company at local authority/CQC hearings with regard to alleged misconduct and/or breaches of the CQC standards and legislation.
  • To ensure that suitable file audit procedures are in place and are adhered to, thereby making our filing and record systems fit for purpose with regard to CQC and/or local authority inspections.
  • To ensure that appraisals, supervisions and the training (including refresher courses) of staff take place on a frequent and regular basis, to the extent necessary to ensure that our quality assurance measures are met.
  • To work closely with the operational team to ensure data is collated from a range of sources effectively to improve quality and performance of service provision.
  • To keep up to date with research and changes in relevant legislation, guidance, regulation or practice standards to inform best practice and best use of resources.
  • To produce the company's monthly newsletters for careworkers and office staff.

Required Skills and Qualifications:

  • NVQ/QCF Level 3 Qualification in Health & Social Care (or equivalent)
  • Extensive knowledge of quality systems within domiciliary care
  • Ability to work closely with the operational team
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and manage multiple priorities

Benefits:

  • £35,000 - £40,000 per annum salary package
  • Full-time employment contract
  • Advanced training opportunities in Social Care subjects
  • Holiday pay
  • Monthly pay
  • Statutory sick and maternity pay
  • Childcare vouchers
  • Referral bonus (if you successfully introduce a new careworker to us)
  • Opportunities for free training