Leisure Club Assistant

4 weeks ago

Ballater, Aberdeenshire, United Kingdom Hilton Grand Vacations Full time
Job Summary

We are seeking a highly motivated and customer-focused Leisure Club Assistant to join our team at Hilton Grand Vacations. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the highest standards of cleanliness and safety, and delivering outstanding levels of satisfaction to our guests and members.

Key Responsibilities

• Provide a consistently high standard of customer service to all our club members and owners, making them feel welcomed and valued.
• Handle enquiries for new memberships, including setting up appointments to view the facilities.
• Organize and execute children's activities during school holidays.
• Perform reception/admin tasks, including handling payments and managing spa bookings.
• Ensure the highest standards of water quality and safety by performing water testing and pool plant duties.
• Merchandise products to increase sales and promote our leisure club services.
• Comply with cleaning schedules to ensure the highest standards of cleanliness.
• Report any lost property, accidents, maintenance issues, or other incidents to your supervisor.
• Be proactive in ensuring all members and guests are acknowledged in a timely and appropriate manner.
• Ensure member and guest access to towels and consumables is uninterrupted.
• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
• Demonstrate an awareness of customer priorities and anticipate needs.
• Action all guest requests in a friendly and efficient manner.
• Be aware of company policy and legal requirements that affect your role and always respect the privacy of our members and guests.
• Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.

Requirements

• Excellent team working skills.
• Excellent communication skills.
• Excellent grooming standards.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience working as part of a team.
• Pool Attendant/Responder/Lifeguard certification.
• First Aid at Work certification.
• Pool Plant Experience.

About Us

Hilton Grand Vacations is a leading vacation ownership company bringing our guests' vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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