Wellbeing Support Specialist

6 days ago


Bangor, United Kingdom Grwp Llandrillo Menai Full time

Job Purpose:

Grwp Llandrillo Menai is piloting a new role called Wellbeing Mentors to support learners. The role will provide support to learners by offering a professional service of wellbeing support; emotional, physical and sexual welfare information, advice and guidance.

This support includes working closely with other members of Learner Services, personal tutors, tutors, the Programme Area Student Coach and external agencies to support learners at risk of disengaging and withdrawing from their studies.

Main Duties and Responsibilities:

  • To effectively contribute towards the delivery of a high-quality educational and training experience for all learners, delivering services in a way that is appropriate and responsive and which displays the highest standard of customer care.
  • To be aware of, and work in accordance with all college policies, procedures, working practices and regulations as applicable. In particular, to comply with Grwp Llandrillo-Menai's Single Equality Scheme, Safeguarding Policy, Financial Regulations, Health & Safety Policy and Code of Conduct.
  • To undertake other duties as may be reasonably required during busy times of the admission process.
  • To undertake appropriate training and staff development to support the effective delivery of duties and services.
  • To support the delivery of Grwp Llandrillo Menai's Wellbeing Framework and Pledge.
  • To provide personalised pastoral guidance to learners through the delivery of services to support learners' emotional and mental health, sexual health, social, physical and financial wellbeing.
  • To offer wellbeing information, advice and guidance when required and/or immediately in a crisis situation.
  • To arrange for learners to gain access to specialist staff and refer to appropriate support agencies as required to support their individual needs.
  • To escalate safeguarding matters in accordance with college procedures.
  • To liaise with Personal Tutors with regards the wellbeing support provided to their learners.
  • To access and share learner information in accordance with data protection legislation and information-sharing protocols.
  • To maintain appropriate and up-to-date records.


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