Customer Account Representative

2 weeks ago

Guildford, Surrey, United Kingdom Guildways Full time

Job Title: Customer Account and Debt Collections Agent

Job Type: Full Time, Permanent, Office Based, Monday to Friday.

A customer account and collections agent is required to join our fast growing business that provides a fast and effective national and international debt recovery service to our clients.

Guildways is seeking a focused individual, with high attention to detail, to assist in recovering debts owed to its clients. You will be responsible for managing client caseloads, by handling telephone calls and dealing with written correspondence.

The successful candidate will be responsible for managing large volumes of work on a daily basis, making outgoing telephone calls and handling incoming calls. The role will also require the successful candidate to keep clients regularly updated as to the status of their case.

Key Objectives:

  • Assisting in increasing clients' recoveries year on year.
  • Assisting in increasing sales; by client retention, extension into associated companies and identify opportunities to deliver additional services.

Responsibilities:

  • Managing collections activity to ensure timely payments
  • Handling client correspondence and communication
  • Providing excellent customer service
  • Working closely with clients to resolve debt issues

Requirements:

  • Excellent communication and interpersonal skills
  • High attention to detail and organizational skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills

What We Offer:

  • A competitive salary and quarterly bonus
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

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