Housing Solutions Advisor

4 days ago


Hereford, Herefordshire, United Kingdom Herefordshire Council Full time
Job Overview

An exciting opportunity has arisen to join Herefordshire Council's Housing Solutions Team as a Housing Solutions Advisor. As the first point of contact for customers facing homelessness, you will provide free, impartial homelessness and housing advice services to members of the public and professionals.

The role involves providing a homeless triage service via the Housing Solutions duty desk, monitoring and administration of the bespoke housing system, and maintaining processes to ensure all housekeeping and digital records are kept up to date.

You will work as part of a multi-functional team, ensuring that Housing Solutions continuously improves services for internal and external clients while promoting a positive image.

About You
  • A flexible approach to working where priorities can change and challenges must be met while maintaining the high standards set by the Housing Solutions team is essential.
  • Ideally, you will have an understanding of the housing need in Herefordshire; however, training will be provided for this role.
We Offer
  • A competitive salary of £27,269 per annum, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
  • Pension: Scheme Enrolment in the Local Government (LGPS)
  • Career progression: Clear pathways to progress
  • Annual Leave: 31 days' annual leave plus bank holidays.
  • Flexible working:
  • Employee Assistance Programme: 24/7 access to support and counselling.
  • Payment of professional membership fees. Access to a range of retail, leisure, holiday, and health benefits, including savings, cash back, and discounts.


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