1st Line Technical Support Specialist

1 day ago

West Malling, United Kingdom James Frank Associates Full time

Job Title: 1st Line Engineer

Job Type: Full-time

Location: [Location]

About the Company: James Frank Associates is a well-established and growing Managed Services Provider seeking a 1st Line Engineer to join their friendly and highly-technical team.

Job Description:

We are looking for a skilled 1st Line Engineer to provide high-level technical support to clients, both over the phone and via email. The successful candidate will have a minimum of 6 months' experience in a similar 1st Line support role and possess excellent communication and problem-solving skills.

Key Responsibilities:

  • Provide 1st Line customer support to clients, resolving technical issues and faults in a timely and professional manner.
  • Administer Office 365, ensuring seamless integration and functionality.
  • Manage and maintain networking and server infrastructure, ensuring optimal performance and security.
  • Support clients with day-to-day technical faults and assist with project work, providing a high level of technical support and customer service.
  • Answer and resolve support calls in accordance with all SLAs, ensuring excellent customer satisfaction.

Key Requirements:

  • Minimum 6 months' experience in a similar 1st Line support role.
  • Office 365 experience and administration skills.
  • Understanding and working knowledge of TCP/IP and networking fundamentals.
  • SharePoint and Windows Server experience.
  • Excellent communication and problem-solving skills, with the ability to work effectively with clients and colleagues.

What We Offer:

As a 1st Line Engineer with James Frank Associates, you will have the opportunity to work with a broad range of clients, providing technical support and assistance in a fast-paced and dynamic environment. You will be trained by an experienced and knowledgeable team, with opportunities for professional growth and development.

How to Apply:

If you are a motivated and skilled 1st Line Engineer looking for a new challenge, please submit your CV and cover letter for immediate consideration.

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