Residential Property Manager

1 week ago

Liverpool, Liverpool, United Kingdom Anchor Full time

About the Role:

This is a residential location manager position, where you will be responsible for managing properties and supporting residents to live independent lives.

As a key member of the Anchor housing team, you will be working with different individuals every day, and no two days will be the same. You will need a good balance of heart and head to manage property matters, tenancy matters, and relationships with your residents.

Your Key Responsibilities:

  • Managing properties and supporting residents to be able to live independent lives
  • Letting properties, managing rent accounts, dealing with anti-social behaviour, and ensuring repairs are carried out
  • Listening to residents and dealing with issues before they become a complaint
  • Maintaining resident trust and confidence in Anchor through effective communication, setting expectations, and delivering
  • Managing the location's budget and service charge accounts, ensuring residents' homes are well maintained and repairs are completed to a high standard
  • Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
  • Supporting residents to live independently by working with external agencies, such as local authorities, care providers, social workers, and medical professionals
  • Connecting with residents to encourage inclusion in social events both internally and in the wider community

About Anchor:

Anchor is a leading provider of housing and care services for older people. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.

We believe that everyone should be able to choose how they live in later life, and we are committed to providing high-quality services that meet the needs of our residents.

What We're Looking For:

We are looking for an individual who shares our values and has great relationship management and communication skills. Ideally, you will have previous housing or care experience and worked with vulnerable client groups, but that's not as important as having the right attitude, resilience, and ability to problem-solve with a willingness to learn.

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