Claims Resolution Specialist

6 days ago

Edinburgh, Edinburgh, United Kingdom Sedgwick Full time
About the Role

Sedgwick is seeking a talented Claims Resolution Specialist to join our Home Claims team. As a Claims Resolution Specialist, you will work alongside our experienced adjusters to achieve successful conclusions of allocated claims. This means claims settled promptly, with fair and accurate settlements, and ultimately highly satisfied customers.

Key Responsibilities:

  • Deliver excellent customer service throughout the lifecycle of the claim and meet our goal of making claims easy for everyone
  • Work alongside adjusters to achieve successful conclusions of allocated claims
  • Maintain a positive relationship with customers and their representatives to ensure the reputations of Sedgwick and our Insurer client are protected
  • Identify if a customer may have a vulnerability and adjust communications and handling of the claim accordingly
  • Manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster
  • Provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed
  • Accurate daily time recording, delivering a high proportion of chargeable hours demonstrating technical competence

Requirements:

  • Cert CILA/Cert CII or the desire and agreement to attain this during the first year
  • First-class communication skills, both written and verbal, with a willingness to pick up the phone to speak to customers in accordance with their needs and requirements
  • Competent IT skills, and the capability to maintain electronic files to a high auditable standard, including preparation of claim documentation as required, and as agreed with the adjuster(s)
  • A willingness to liaise and build effective working relationships with colleagues in our other internal product lines/departments as required

What We Offer:

  • Structured programmes with clear timescales & transparent career pathways
  • Fully supported professional qualifications with rewards
  • Truly flexible working
  • Competitive salary
  • Employee assistance programme for employee wellbeing
  • Life assurance
  • Group Income Protection

About Sedgwick:

Sedgwick is a company that values diversity and inclusion. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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