Support Operations Coordinator
3 weeks ago
We are seeking a highly skilled Support Operations Coordinator to join our team at Clipboard Health. As a key member of our support operations, you will be responsible for leading a team of customer service representatives and ensuring they deliver exceptional service to our customers.
Your primary role will be to coach and develop your team members, providing them with constructive feedback, identifying areas for improvement, and training them to address and correct performance issues. You will also be responsible for maintaining high standards for your team, ensuring that customer experience remains the focal point of every discussion, setting SMART goals for performance improvement, and delivering feedback that aligns with our standards.
In addition to coaching and development, you will be responsible for closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%. You will also provide frequent coaching to agents based on QA feedback, metrics, customer survey responses, and your own ticket observations.
We are looking for someone who is comfortable handling angry customer escalations, ensuring schedule adherence by agents and desired productivity levels, maintaining coaching logs, and providing regular written feedback to agents. You will also need to navigate our support environment, which includes tools such as Zendesk, Metabase, and Five9.
The ideal candidate will have +2 years of coaching experience, +2 years of team leadership experience, and +2 years of customer service experience. They will also possess excellent communication skills, strong problem-solving abilities, and the ability to thrive under pressure. Experience in setting and achieving SMART goals, adaptability, flexibility, and strong product and process knowledge are also essential.
We offer a competitive salary of $68,000 - $78,000 per year, depending on experience. This is a fully remote position, and we operate 24/7 with a rotating roster. The expectation is that individuals should be able to work overlapping hours with EST/PST time zones and be available for weekend shifts if needed.
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People Support Coordinator
2 weeks ago
London, Greater London, United Kingdom Law Support Full timeAbout the RoleThis People Support Coordinator position is a key member of our client's HR operations team, based in London. You will be responsible for HR Operations inbox management and escalations, ensuring that all queries are resolved efficiently and effectively.As a People Support Coordinator, you will work closely with the HR team to provide...
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Public Affairs Coordinator
1 month ago
London, Greater London, United Kingdom Motability Operations Full timeMotability Operations is a leading provider of services in the Automotive/Mobility Sector. We are seeking a highly skilled Public Affairs Coordinator to join our team. In this role, you will support the development of relationships with industry and disability groups, coordinate events, and work with various teams to provide situational awareness of the...
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Operations Support Coordinator
2 weeks ago
London, Greater London, United Kingdom Istituto Marangoni Full timeOperations Support CoordinatorWe are seeking a highly organized and detail-oriented individual to join our team as an Operations Support Coordinator. This role will provide critical support to our Facilities Manager in ensuring the smooth operation of our facilities.Key Responsibilities:Coordinate daily operations, including scheduling maintenance tasks and...
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Operations Support Coordinator
4 weeks ago
London, Greater London, United Kingdom Rockfield Specialist Recruitment Full timeJob Overview:Rockfield Specialist Recruitment is seeking a highly organized and detail-oriented Operations Support Coordinator to join our team. In this role, you will provide administrative support to the operations team, ensuring the smooth day-to-day functioning of our business.About the Job:As an Operations Support Coordinator, you will be responsible...
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Tender Coordinator
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London, Greater London, United Kingdom Staffline Operations Full timeWe operate at more than 350 customer sites across England, Scotland and Wales, offering numerous opportunities for growth and development.Why Choose Us?As the UK's leading provider of flexible, temporary and permanent workforce solutions, we enable over 28,000 people into good work every day.Salary Information:The estimated annual salary for this role is...
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Service Delivery Coordinator
3 weeks ago
London, Greater London, United Kingdom Creative Support Full timeJob OpportunityWe are seeking an experienced Service Delivery Coordinator to join our team at Creative Support. As a Service Delivery Coordinator, you will play a key role in ensuring the smooth delivery of our services and contributing to the overall success of the organization.The successful candidate will have a strong background in operational...
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Cleaning Operations Coordinator
3 weeks ago
London, Greater London, United Kingdom Premier Work Support Full timeJob OverviewPremier Work Support is looking for a skilled Cleaning Operations Coordinator to oversee a team of cleaners at a prestigious exhibition centre in London's Royal Docks.Job DescriptionAs a Cleaning Supervisor, you will be responsible for ensuring a high standard of cleanliness is maintained throughout the venue, providing a pleasant and safe...
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Creative Support Coordinator
4 days ago
London, Greater London, United Kingdom Creative Support Ltd Full timeWe are looking for a Creative Support Coordinator to lead weekly art sessions with our residents. This role involves planning and delivering creative activities that promote social inclusion and well-being.As a Creative Support Coordinator, you will be responsible for planning the group sessions, selecting art materials, and ensuring that the activities are...
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Operational Support Coordinator
10 hours ago
London, Greater London, United Kingdom Office Angels Full timeJob OpportunityWe are seeking a highly organized and efficient individual to join our team as an Operational Support Coordinator. This role will provide vital support to our Finance and Administration team, ensuring the smooth operation of our London office.The successful candidate will have excellent administrative skills, with the ability to maintain...
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Operations Support Coordinator
2 weeks ago
London, Greater London, United Kingdom Action Tutoring Full timeAbout UsAction Tutoring is a leading charity that relies on its Operational team to keep daily operations running smoothly. The Operations Officer role is pivotal in ensuring effective communication and logistical support.Job SummaryThis full-time position involves managing incoming inquiries, working closely with the Operations team, and supporting the...
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Learning Support Coordinator
3 weeks ago
London, Greater London, United Kingdom ClassRoom Support Full timeJob Overview: ClassRoom Support is seeking an experienced Learning Support Coordinator to join our team in Newham Schools.We are looking for a dedicated and passionate individual who can provide individualized support to students with Autism Spectrum Disorder (ASD) and other complex learning difficulties.The successful candidate will work closely with...
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Industry Relations Coordinator
2 weeks ago
London, Greater London, United Kingdom Motability Operations Careers Full timeJob SummaryMotability Operations Careers is seeking a highly skilled Industry Relations Coordinator to join their team in London, reporting directly to the Head of Public Affairs and Stakeholder Engagement.About the RoleThis is a crucial position in a growing team, requiring the ability to represent Motability Operations externally, working closely with the...
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Senior Legal Support Coordinator
2 weeks ago
London, Greater London, United Kingdom Law Support Full timeA Senior Legal Support Coordinator is required to provide key support to our Corporate Finance team. This newly created role will see you working alongside some of the firm's Lead Partners and Associates, acting as an anchor between clients and fee-earners.You will be responsible for matter costs and budgeting, maintaining client communications, ensuring WIP...
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Operations Coordinator
3 weeks ago
London, Greater London, United Kingdom PRS Full timeAbout the Opportunity:PRS is seeking an experienced Operations Coordinator to join our team. The successful candidate will be responsible for coordinating and supporting the operations team, ensuring the smooth delivery of our services. This role requires excellent communication skills, attention to detail, and the ability to work well under pressure. If you...
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Operations Support Coordinator
2 weeks ago
London, Greater London, United Kingdom Owen Reed Full timeRole OverviewOwen Reed is seeking an experienced HR Operations Assistant to join its team. The successful candidate will be responsible for providing support in delivering HR operations services.Main Job ResponsibilitiesHR Inbox Management: Coordinate employee queries, allocate tasks to team members, respond using standard email templates, and escalate...
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Operations Coordinator
3 weeks ago
London, Greater London, United Kingdom Frieze Publishing Ltd. Full timeFrieze Publishing Ltd. is seeking an Operations Coordinator to support the smooth execution of our art fairs and programming initiatives in Seoul.Job SummaryThis role involves providing operational and local communication support to ensure the success of our events, as well as researching and sourcing local vendors for logistics and other needs.Key...
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Disability Support Coordinator
2 weeks ago
London, Greater London, United Kingdom First Class Support Full time**Enhancing University Experience for Deaf Students**We are an award-winning provider of support services for students with disabilities, committed to delivering high-quality support that enhances their university experience.We are seeking a Disability Support Coordinator with expertise in deaf studies to join our team. As a key member of our support staff,...
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IT Operations Coordinator
2 weeks ago
London, Greater London, United Kingdom Venn Group Full timeJob Title: IT Operations Coordinator Venn Group is seeking a highly skilled IT Operations Coordinator to join our team. As a key member of the Technology Department, you will provide exceptional support to our clients in an International Capital Markets firm. Key Responsibilities: Deliver Tier 1 desktop and service desk support.Manage hardware lifecycle...
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Operations Coordinator
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London, Greater London, United Kingdom TOCA Football, Inc. Full timeJoin our dynamic team at TOCA Football, Inc. as an Operations Coordinator - Business Development Support. We are seeking a highly organized and detail-focused individual to support corporate events at our London and Birmingham venues. As a key member of our operations team, you will play a crucial role in ensuring the smooth execution of corporate events....
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Operations Coordinator
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London, Greater London, United Kingdom Metalis Engineering Recruitment Limited Full timeAs a key member of the Metalis Engineering Recruitment Limited team, you will play a crucial role in supporting the operations of our specialist manufacturing client.Job Description:The Operations Coordinator will be responsible for coordinating the production schedule, ensuring that drawings and revision versions are consistent with sales orders. This...