Business Performance Lead Analyst

2 weeks ago

Liverpool, Liverpool, United Kingdom BDO UK Full time

Unlock Your Potential

We're BDO, a leading accountancy and business advisory firm, and we're looking for a talented Business Performance Lead Analyst to join our Projects and MI team within the Shared Service Centre (SSC).

About the Role

This is a challenging and rewarding opportunity where you'll play a key role in driving business performance and delivering exceptional results. As a Business Performance Lead Analyst, you'll be responsible for:

  • Interpreting requirements for new builds and updates for existing reporting/analysis
  • Streamlining operational processes and improving controls
  • Operations reporting – time entry, utilisation, internal volumetric and KPI/SLA reporting
  • Completing complex ad hoc data analysis requests for clients
  • Identifying data issues and proactively seeking appropriate resolutions
  • Day-to-day operational support (arranging cover where necessary)
  • Undertaking root cause analysis
  • Creating regular reports based on client requirements (internal and external)
  • Supporting the Operational teams with relevant data and expert analysis as required
  • Producing and analysing large monthly MI data sets for multiple clients (internal and external)
  • Awareness of the latest trends and technology advancements
  • Promoting the use of consistent definitions across the business and highlighting any core differences

What We're Looking For

We're seeking a creative and analytical individual with a strong ability to take a lead role within a small team and effectively manage internal relationships. You'll need:

  • Strong numerical and analytical skills, with the ability to interpret, analyse, and report on complex data
  • Experience of IT systems, including MS Word, Excel, Outlook, and Teams
  • Experience working on interactive data visualisation software, with a preference for MS Power BI
  • A team player who is willing to ask questions to ensure tasks are completed effectively and willing to assist colleagues by sharing knowledge and expertise
  • Able to quickly build positive and effective relationships with internal and external stakeholders
  • Well-organised with excellent time management skills
  • People management and client-centric skills
  • Credible and confident to interact with all stakeholders
  • Strong written communication skills
  • Strong people skills, with an empathetic and encouraging style to support colleagues and internal clients
  • Excellent time management, organisation, and prioritisation skills

Technical Requirements

You'll need:

  • Strong working knowledge of MS Office/Office365 Suite
  • Experience with MS Fabric/Azure Databricks
  • ETL Methodology
  • PowerPoint

About BDO

We're a people-centred organisation that values mutual support and respect. We're committed to agile working and offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. We'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

Join Our Team

We're looking forward to the future and are confident in our ability to adapt and evolve to build on our strengths. We shape the future together with openness and clarity, empowering people to think creatively about how we can do things better.

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