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Senior Training Coordinator for Service Excellence

1 month ago

Manchester, United Kingdom Network Rail Full time
About the Role

We are seeking a highly skilled and motivated Senior Training Coordinator to join our team at Network Rail in Manchester. As a key member of our executive services team, you will play a critical role in delivering tailored payroll training programs that cater to the diverse needs of our learners.

Located in the heart of Manchester, our office boasts an excellent location for commuters and professionals alike. With easy access to public transportation and a vibrant array of shops, cafes, and cultural hotspots, our workplace provides the perfect blend of accessibility and urban excitement.

Key Responsibilities
  • Deliver effective knowledge transfer through adapted training plans tailored to individual learning styles
  • Design and implement comprehensive training sessions to build technical skills and confidence
  • Monitor and assess trainee progress through quizzes, live query resolution, and quality assurance, providing actionable feedback
  • Collaborate with 2nd line teams and stakeholders to ensure training materials remain current and accurately reflect process changes
Essential Skills and Qualifications
  • Demonstrable experience of managing improvement projects and processing high volume activity
  • Exceptional customer focus/engagement/stakeholder management skills
  • Proven influencing, networking, and stakeholder management skills at senior management level
  • Experience managing, leading, and motivating large multi-disciplined teams
  • Proven analytical skills
  • Experience of delivering continuous improvement programs
Salary and Benefits

The salary for this position is estimated to be around £40,000-£50,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including access to professional development opportunities, flexible working arrangements, and a supportive team environment.