Casino Operations Manager

23 hours ago


Portsmouth, Portsmouth, United Kingdom Rivers Casino Full time
Casino Operations Manager

At Rivers Casino Portsmouth, we are seeking a skilled Casino Operations Manager to oversee the daily operations of our Sportsbook. This is an exciting opportunity for a motivated and experienced professional to join our team.

Estimated Salary: $45,000 - $60,000 per year

Job Summary:

  • Supervise Sportsbook employees to ensure all activities are regulated in accordance with Virginia Compliance laws.
  • Oversee daily operation of the Sportsbook during their shift and/or in the absence of the Sportsbook Manager.

Key Responsibilities:

  • Welcome guests to the Sportsbook room and explain promotional programs.
  • Be well-versed in products and services offered and promote them confidently.
  • Communicate wagering information to new guests using simple terms.
  • Place tickets, verify and process winning tickets as needed.
  • Maintain confidentiality of proprietary information.
  • Resolve complaints and difficult situations calmly.
  • Ensure compliance with regulations, internal controls, and departmental procedures.
  • Keep the Sportsbook area clean and in working condition.
  • Supervise, assist, and train Sportsbook Writers.
  • Manage R1SE observations for completeness and accuracy.
  • Approve over-the-limit wagers within prescribed guidelines.
  • Close out Sportsbook Writers at the end of their shift.

Requirements:

  • High school diploma or equivalent.
  • Must be 21 years old or older.
  • Some experience/knowledge of sports, sports betting, or gaming.
  • Excellent customer service and interpersonal skills.
  • Ability to communicate with team members and guests.
  • Available to work flexible shifts, weekends, and holidays.
  • Ability to obtain and maintain necessary licensing.
  • Basic math skills.


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