IT Support Specialist

3 days ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

We are seeking a skilled IT Support Specialist to join our team at PayPoint Group. This is an exciting opportunity for the right candidate to take their career to the next level.

About Us

At PayPoint Group, we're committed to building a culture that empowers all of our people to thrive and feel a sense of belonging. Our company overview provides insight into our values and mission.

Salary & Benefits

This role offers a competitive salary of approximately £35,000 per annum, plus additional benefits including a contributory company pension scheme, private medical insurance, and life assurance. You'll also enjoy a mix of remote working and collaborating with our team in Welwyn Garden City.

Job Description

This position involves providing 2nd line support to our customers, identifying root causes from repeat incidents, and collaborating with 3rd line support teams. Key responsibilities include:

  • Providing excellent customer service skills
  • Effective troubleshooting within an IT environment
  • Flexibility to adapt to changing situations
  • Knowledge of Windows-based 24/7 environments
  • Ability to communicate with technical and non-technical staff
Required Skills & Qualifications

To succeed in this role, you'll need experience with transaction processing systems, troubleshooting on Windows Server environments, and knowledge of IIS Server. Familiarity with Azure DevOps and transact SQL query knowledge would be advantageous.

Benefits

In addition to your salary, you'll enjoy a range of benefits including:

  • Holiday purchase scheme with 25 days' holiday plus bank holidays
  • On-site gym and corporate rate gym membership
  • Online benefits portal with discounts and deals
  • Progression and development opportunities
  • Private medical insurance and life assurance


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