Pensions Governance Director

4 weeks ago


London, Greater London, United Kingdom Meraki Talent Ltd Full time

Pensions Governance VP Role

Meraki Talent Ltd

Job Summary

We are seeking a highly skilled Pensions Governance VP to join our team at Meraki Talent Ltd. As a key member of our pensions team, you will be responsible for managing the resolution of complex member queries, complaint cases, IDRPs, and Pension Ombudsman cases.

Key Responsibilities

  • Evaluate complex member queries and complaint cases, and draft responses to members and the Pensions Ombudsman.
  • Use evaluative judgement and analytical skills to present complex issues in a concise and readily understood form.
  • Engage with a diverse range of stakeholders, including members, the Pensions Ombudsman, and internal teams.
  • Review challenges posed by financial, ethical, regulatory, and policy issues, and provide rationale for recommendations and decisions.
  • Deliver high-quality outputs, with strong attention to detail and a commitment to excellence.
  • Work collaboratively with a professional in-house pensions team and their advisers to shape our approach to addressing member complaints and managing member expectations.

Requirements

  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Self-motivated, resourceful, organised, and proactive.
  • Proven capability to deliver to plan.


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