Team Leader

2 months ago


Barnsley, Barnsley, United Kingdom River Island Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at River Island. As a Team Leader, you will play a key role in driving sales growth, improving customer satisfaction, and maintaining a high level of store standards.

Key Responsibilities
  • Communication
    • Develop and implement effective communication strategies to ensure seamless communication between team members and management.
    • Conduct regular team briefs and ensure that all team members are aware of store targets and priorities.
    • Monitor and respond to customer feedback and concerns in a timely and professional manner.
  • Customer Focus
    • Work closely with the management team to develop and implement customer-focused initiatives that drive sales growth and improve customer satisfaction.
    • Monitor and analyze customer feedback and sales data to identify areas for improvement.
    • Develop and implement strategies to improve customer engagement and loyalty.
  • Operations
    • Ensure that all store operations are running smoothly and efficiently, including stock management, visual merchandising, and store maintenance.
    • Monitor and control store expenses, including labor costs, inventory, and supplies.
    • Develop and implement strategies to improve store productivity and efficiency.
  • Visual and Commercial
    • Develop and implement visual merchandising strategies that drive sales growth and improve customer engagement.
    • Monitor and analyze sales data and customer feedback to identify areas for improvement.
    • Develop and implement strategies to improve store layout and visual appeal.
  • People
    • Recruit, train, and develop a high-performing team that is motivated and engaged.
    • Monitor and respond to employee feedback and concerns in a timely and professional manner.
    • Develop and implement strategies to improve employee engagement and retention.
  • Cost and Budgeting
    • Monitor and control store expenses, including labor costs, inventory, and supplies.
    • Develop and implement strategies to improve store productivity and efficiency.
    • Monitor and analyze sales data and customer feedback to identify areas for improvement.
    Requirements
    • Proven experience in a retail management role, preferably in a similar industry.
    • Excellent communication and interpersonal skills.
    • Ability to work effectively in a fast-paced environment.
    • Strong analytical and problem-solving skills.
    • Ability to work independently and as part of a team.
    • Flexibility to work a variety of shifts, including evenings and weekends.
    What We Offer
    • A competitive salary and benefits package.
    • Opportunities for career advancement and professional development.
    • A dynamic and supportive work environment.
    • A generous discount scheme and uniform allowance.
    • A range of employee benefits, including pension scheme and holiday entitlement.

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