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Adoptions Coordinator: Newport
2 months ago
We are seeking an experienced and compassionate Adoptions Coordinator to join our Rehoming & Fostering team at our Rehoming, advice & Behaviour unit in Newport. As an Adoptions Coordinator, you will play a critical role in ensuring the adoption process is thorough, efficient, and follows internal guidelines, moving assessed pets to new homes as quickly as possible.
Key Responsibilities- Ensure the adoption process is thorough and efficient, following internal guidelines.
- Work closely with Pet Welfare Assistants at the Centre and other Adoptions and Admissions Coordinators across the Rehoming and Fostering network.
- Make key decisions proactively managing our pool of homes, matching each pet with the perfect adopter.
- Provide post-adoption support when required.
We are looking for an excellent communicator with experience of working in a client-facing role in a similar, animal-related environment. You will have good knowledge of pet welfare and be able to quickly assimilate information, accurately recording details while conducting conversations with clients and stakeholders.
You will be able to make decisions under pressure and have a problem-solving mindset, prioritizing tasks and ensuring a high attention to detail. Emotional intelligence, empathy, and the ability to support clients and colleagues are essential.
Requirements- Demonstrable understanding and experience of matching considerations for pets and homes.
- Experience working or volunteering in a pet welfare role.
- Working knowledge of cat, dog, and small animal behaviour.
- Significant experience in delivering high-level customer service in a fast-paced and often emotional environment.
- Good questioning skills with the ability to gather information and distil the important points.
- Experience of building relationships and rapport with customers.
- High standard of verbal and written communication.
- Good literacy and numerical skills.
- Proven decision-making ability.
- Strong administration skills, including the use of computerized systems.
- Current full driving licence.
As a valued member of our team, you will receive a competitive salary, a generous benefits package, and opportunities for professional development and growth. We are committed to creating a positive and inclusive work environment where you can thrive and make a real difference in the lives of pets and people.
Join us in our mission to help sick, injured, and homeless pets and their people, and become a part of a dedicated team that is passionate about making a difference.
