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Pension Administrator

2 months ago


Croydon, Greater London, United Kingdom Pension Protection Fund (PPF) Full time

We're the Pension Protection Fund, a leading provider of pension protection services in the UK. Our mission is to protect millions of people who belong to defined benefit pension schemes.

We achieve this by paying our members, charging a levy, and investing sustainably. Our work has a significant impact on people's lives, so we strive to do it with integrity and their future in mind.

We're seeking a Pension Administrator to join our team in a permanent position. Our pension administration teams specialize in delivering high levels of customer service to over 290,000 members.

As a Pension Administrator, you will ensure all member needs are met by providing a courteous, friendly, and efficient compliant service, putting our members at the heart of everything you do. You will review both live and pending work and, where appropriate, provide support to ensure Service Level Agreements are met.

You will support and answer telephone queries, adhering to relevant policies and legislative requirements.

We're looking for individuals with proven pension administration experience of defined benefit (DB) or defined contribution (DC) pension schemes. We welcome individuals with a high level of customer focus, excellent written and verbal communication skills, and a keen eye for detail.

Additionally, we're looking for applicants with good organizational and time management skills, with the ability to work well under pressure.

We're committed to providing a challenging role within a business where you'll get the support you need to develop your career.

We'll also provide you with opportunities for personal development and skills training.

We're proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role, you will be guaranteed an interview.

We welcome diverse talent and are committed to creating an inclusive work environment. We're happy to discuss flexible working arrangements.