Airport Operations Coordinator

4 weeks ago


Longford, Telford and Wrekin, United Kingdom Signature Aviation Full time
Aviation Support Specialist - London Heathrow

Signature Aviation is seeking an experienced Aviation Support Specialist to join our team at London Heathrow. As a key member of our operations team, you will be responsible for providing exceptional customer service to our VIP clients.

Key Responsibilities:

  • Liaise with aircraft operators, travel organizers, and airport authorities to coordinate the arrival and departure of our clients' aircraft.
  • Provide world-class service to our customers, ensuring a smooth transition while safely delivering ground services to our customers' aircraft.
  • Assist with day-to-day operations, including customer bookings, queries, departures, and arrivals.
  • Assist customers and suppliers with invoicing queries and proactively cross-check invoices to ensure accurate billing.
  • Assist the security team in preparing the screening of passengers and luggage.

Requirements:

  • Previous experience in aviation, travel, luxury retail, or hospitality is advantageous.
  • Ability to work efficiently under pressure.
  • Excellent customer service skills.
  • Understanding of VIP customer expectations and proven anticipation of needs.
  • Willingness to learn new skills, with full training provided.
  • Excellent interpersonal skills.
  • Basic IT skills, including word, excel, and outlook/email.
  • Qualifies to hold a full airport ID.
  • Full UK driving license.

What We Offer:

  • Enhanced holiday entitlement.
  • Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%.
  • Employee Assistance Program – 24/7 help, guidance, and support.
  • Healthcare Cash Plan (Medicash).
  • Access to an Employee Perks platform (shopping discounts).
  • Free on-site parking.
  • Full uniform provided.
  • Full access to LinkedIn Learning and ongoing Training & Development Opportunities.
  • Global Development Scheme Opportunities.
  • Mentorship schemes.
  • Recognition program – performance, going above and beyond, service.
  • Employee of the Month, Quarter & Year awards.
  • Volunteering / Charity Days.
  • Regular social events.
  • Enhanced Family Friendly Leave Policies.


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