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Field Service Engineer

2 months ago

Swansea, City and County of Swansea, United Kingdom Virgin Media O2 Full time
{"title": "Field Technician", "description": "Role Overview

We are seeking a skilled and customer-focused Field Technician to join our team of Field Service Engineers. As a Field Technician, you will be responsible for installing, fixing faults, and delivering exceptional customer service.

Key Responsibilities
  • Diagnose errors and technical problems and determine appropriate solutions
  • Document processes and follow company standard procedures and protocols
  • Collaborate with the technical team and share information across the organisation
Requirements
  • A UK Manual driving licence with no more than 8 points
  • Be comfortable working at heights and outside in all weathers
  • Someone who enjoys problem solving and finding suitable solutions for customers
  • An individual who can build great relationships with customers
  • An organised individual with a customer-focus, who is motivated to help others
What We Offer
  • A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
  • 25 days of annual leave, including your birthday
  • A first-rate pension programme with up to 10% matching contributions
  • The ability to buy and sell up to 5 days of leave to suit your individual needs
  • Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
  • Life insurance and a healthcare plan
  • Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)
", "lang_code": "en-US"}