Home Connections Specialist

1 week ago


Dundee, Dundee City, United Kingdom BT Group Full time
About the Job

This is an exciting opportunity to join our Home Connections Team in Dundee as a Customer Advisor. You will play a key role in delivering exceptional customer service and ensuring a seamless onboarding experience for our customers.

As a Customer Advisor, you will be responsible for providing guidance and support to customers over the phone during the onboarding process, addressing initial queries and concerns related to in-home setup and billing, and working closely with colleagues to resolve customer issues and provide a positive experience.

Salary and Benefits

We offer a competitive salary ranging from £25,267 (Pro Rata) plus bonus, based on your location and experience.

  • Market-leading paid carer's leave, up to 2 weeks off for carers to give extra support to colleagues who need it.
  • Family-friendly policies, including equalised maternity, paternity, and adoption leave, and generous family leave allowances.
  • Huge discounts on EE & BT products, saving you hundreds of pounds every year.
  • Opportunities for career development and growth, with tailored training and support to help you achieve your goals.
  • A range of benefits, including online GP, season ticket travel loan, volunteering days, and optional private healthcare and dental.


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