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IT Support Specialist

2 months ago

Burgess Hill, West Sussex, United Kingdom CAE Full time
IT Support Administrator

We are seeking a highly motivated and organized IT Support Administrator to join our team at CAE in Burgess Hill, UK.

This is an exciting opportunity for a driven individual to work in a dynamic and collaborative environment, providing first-line IT support to our staff in the training centre and across Europe.

The successful candidate will be responsible for delivering excellent customer service, troubleshooting technical issues, and collaborating with other IT teams worldwide.

Key Responsibilities:
  • Provide first-line IT support for CAE staff, including telephone, remote, and in-person support
  • Configure, deploy, and relocate corporate laptops, desktops, and other IT equipment
  • Maintain IT hardware and software in the asset database
  • Log incidents and requests in the IT Service Management system (BMC Helix)
  • Support MS Office products, Windows 10/11 Enterprise, and other apps using remote access tools and in-person
  • Collaborate with other IT teams located worldwide in all time-zones
  • Deploy and maintain AV equipment within the training center
Requirements:
  • 1-3 years of experience in IT Support/Helpdesk role or similar
  • Technical skills in IT Infrastructure, including laptops, mobile devices, Windows Operating Systems, and MS Office packages
  • A technical school, an IT degree, or relevant equivalent experience

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.