Technical Specialist for Local Government Software

2 days ago

Surrey, United Kingdom ersg Ltd Full time
Key Responsibilities

The Technical Specialist for Local Government Software will play a key role in delivering high-quality hosting solutions, ensuring service continuity, and working hard to uphold customer satisfaction. They will collaborate with project management and delivery teams to streamline the onboarding of new customers efficiently and lead incident management and escalations, ensuring timely and high-quality updates to customers.

The successful candidate will also provide proficient database administration and adeptly troubleshoot database-related issues. They will work closely with the service desk team to provide robust support for Idox applications on hosted platforms and stay abreast of emerging technologies through continuous professional development.

In addition to these responsibilities, the ideal candidate will possess an understanding of IT service management, networking skills, and knowledge of cybersecurity best practices. They will also be experienced in monitoring tools and possess basic project management skills to coordinate tasks, timelines, and resources effectively.

This is a fantastic opportunity for a dedicated and skilled individual to make a real difference in the lives of our customers and take their career to new heights. The salary for this position is approximately £65,000 per year, depending on experience.

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