Risk and Assurance Service Lead
1 month ago
Our Technology teams are at the heart of what we do. Surrounded by some of the best Technology specialists in the industry, you'll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.
Role OverviewThe Service Assurance Reporting & Governance Lead ensures that all aspects of governance are in accordance with Primark's internal & external controls, which include People, Partners, Products & Process. They are also responsible for creating and operating the Service Reporting Framework to define, track, and deliver the level of service provided by and to Primark.
Key Responsibilities- Create and own the Primark Service Reporting Framework to ensure that levels of service delivered by Primark internal teams and partners can be clearly defined and tracked.
- Assess all Platforms, Applications and Vendors against Primark's security and compliance standards, highlighting risk and identifying ownership to mitigate or resolve.
- Ensure all Vendors have completed and provided all necessary supporting documentation such as SOC2 and Business Continuity Reports.
- Identify owners and track completion of identified vulnerabilities via Website Scans such as Qualys and Pen Test, highlighting risks to the business stakeholders.
- Track Risk Waivers/Acceptances and Owners, highlighting risks and recommending courses of action to manage mitigations and minimize risk.
- Manage the cookie compliance & security scanning schedule across the digital landscape and ensure any issues are remediated efficiently.
- Be the conduit for all Audit Points to provide guidance and support with driving requirements and collating evidence within deadlines, working closely with Internal and External Audit teams to ensure requirements are fully understood and met.
- Develop trusted relationships with Vendors and Product teams to understand the services and priorities, providing guidance on compliance solutions.
- Create and maintain reports on the health of the service, as well as controls and governance functions.
Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, along with key experience and abilities for this role:
- 4+ years experience in Compliance Leadership, preferably within the Retail Industry across multiple Channels.
- ITIL Service Management experience.
- Experience in translating data reports into management information to drive and track actions.
- Experience with SNOW (Service Now), especially data manipulation and report creation.
- Functional and technical knowledge of Multi-Channel Digital Systems and SaaS applications.
- Vendor management experience.
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