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Transport Development Support Officer

2 months ago

Dorchester, United Kingdom Twenty Four Seven Recruitment Services Ltd Full time
Job Title: Transport Development Support Officer

We are seeking a skilled Transport Development Support Officer to join our team in Dorchester. As a key member of our team, you will be responsible for providing exceptional support to our clients and stakeholders.

Key Responsibilities:
  • Answering calls and emails from various stakeholders, including parents, contractors, schools, and passenger assistants.
  • Liaising with internal and external parties to ensure seamless communication and collaboration.
  • Utilizing Microsoft Office, Teams, and internal software applications to perform data entry tasks and access new applications as required.
  • Conducting route evaluations using mapping software to assess transport suitability and handling initial complaints and escalating them to senior team members when necessary.
  • Maintaining accurate records of activities and organizing route cover for Passenger Assistants.
Requirements:
  • BTEC National Certificate, NVQ Level 3, or equivalents.
  • Experience and knowledge within the role's responsibilities, including standards, procedures, and health & safety.
  • Office experience, data analysis, IT proficiency, and Health & Safety application.
  • Great communication and problem-solving skills.
Benefits:
  • Company pension.
  • On-site parking.
  • Referral programme.
  • Work from home.