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Accommodation Team Leader

2 months ago

Milton Keynes, Milton Keynes, United Kingdom RIVER ISLAND Full time
About the Role

We are seeking a highly skilled and experienced Accommodation Team Leader to join our team at River Island. As a key member of our store operations team, you will be responsible for ensuring the smooth day-to-day running of the store, including managing staff, maintaining high standards of customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Lead and motivate a team of sales advisors to achieve sales targets and provide excellent customer service.
    • Recruit, train, and develop staff to ensure they have the skills and knowledge needed to succeed in their roles.
    • Manage staff performance, providing regular feedback and coaching to help them improve.
  • Customer Service
    • Ensure that all customers receive a high level of service, responding to their needs and resolving any issues promptly.
    • Monitor and improve customer satisfaction levels, using feedback to make changes to our services and processes.
  • Store Operations
    • Oversee the day-to-day running of the store, including managing stock levels, maintaining visual merchandising standards, and ensuring that all areas of the store are clean and tidy.
    • Work with the management team to develop and implement plans to drive sales growth and improve customer engagement.
  • Financial Management
    • Manage the store's budget, ensuring that all financial targets are met and that costs are controlled.
    • Monitor and analyze sales data, using this information to inform business decisions and drive sales growth.
  • People Development
    • Support the development of staff, providing training and coaching to help them achieve their career goals.
    • Identify and develop talent within the team, providing opportunities for staff to take on new challenges and responsibilities.
Requirements
  • Proven experience in a leadership or management role, preferably in a retail environment.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong business acumen, with the ability to analyze data and make informed business decisions.
  • Ability to work under pressure, prioritizing tasks and managing multiple projects simultaneously.
  • Flexibility and adaptability, with the ability to respond to changing circumstances and priorities.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A generous staff discount scheme.