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Resource Coordinator

2 months ago

Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full time
Job Title: Resource Controller

Workshop Recruitment is seeking a highly organized and detail-oriented Resource Controller to join our team.

Key Responsibilities:
  • Work closely with other Resource Controllers to ensure efficient resourcing of appointments between teams and provide cover for colleagues in periods of absence.
  • Schedule repair appointments based on operative skills, availability, and locality to minimize travel time and idle time.
  • Plan ahead for future appointments, identifying potential issues that may impact meeting appointment times and raising concerns with the Lead Resource Controller.
  • Monitor job management system screens to ensure prompt action is taken when required or uncertain, pulling on line management for guidance.

Requirements: A positive, professional, and versatile attitude, with the ability to make rational and proactive decisions in a dynamic environment.

Working Environment: Our call centre environment is fast-paced and constantly changing, requiring adaptability and effective communication skills.