Search and Account Safety Operations Team Director

1 month ago

London, Greater London, United Kingdom TikTok Full time

About the Team

TikTok's Trust & Safety team is dedicated to ensuring a safe and empowering online community for our users. As a critical component of this effort, the Search and Account Safety Operations team plays a vital role in maintaining the integrity of our search and account domains.

Key Responsibilities

  • Oversee a team of Evaluators and Analysts responsible for monitoring and analyzing Search & Account related projects.
  • Develop training programs for Evaluators to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Establish processes for identifying and handling escalated issues that may require additional review or action.
  • Conduct regular performance evaluations for team members and provide ongoing feedback and coaching to boost performance levels.
  • Work with cross-functional teams to identify needs, concerns, and areas for improvement, and contribute to the optimization of evaluation and quality performance.
  • Provide weekly and monthly reports on evaluation conclusions to stakeholder teams.
  • Collaborate with other teams on special projects and initiatives as necessary.

Requirements

  • Excellent oral and written communication skills in English.
  • In-depth understanding of TikTok content policies and community guidelines.
  • Proven work experience in content moderation, content analysis, or a related field.
  • Strong leadership skills, with the ability to engage and motivate a team to deliver high-quality results.
  • Preferred Qualifications: Bachelor's degree or above, proficiency in using moderation tools and content management systems, data analysis skills.

About Working at TikTok

TikTok recognizes that maintaining a safe platform for our users is a challenging and rewarding task. We prioritize the wellbeing of our employees and provide comprehensive programs to support their physical and mental health. We believe that wellbeing is a collaborative effort, and we work closely with our employees to ensure a person-centered approach to their wellbeing.

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