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Senior Credit Controller
2 months ago
We are seeking an experienced Senior Credit Controller to join our team at Kasmir Associates. As a Senior Credit Controller, you will be responsible for the entire business-to-business credit control process, including:
Key Responsibilities- Ensuring efficient and effective credit control and management controls are in place.
- Managing the credit control process for multiple brands with different criteria.
- Identifying improvements within the debt collection process.
- Posting and allocating customer payments, processing credit card payments, and issuing manual credits.
- Managing the monthly direct debit collections as well as the direct debit bounces.
- Producing client statements, sending reminders, and following the credit control process progressing to LBA.
- Working from a specialist telecommunications billing platform as well as a new credit control software.
- Ensuring the invoicing process is followed through.
- Contacting clients by telephone, email, and post.
- Managing more difficult accounts with a hands-on approach and achieving settlements and ongoing adherence to contractual terms by setting up negotiation processes to deal with disputes.
- Managing write-offs, bad debt provisions, and setting up of payment plans.
- Monthly credit control reporting, ensuring the risk of bad debt is minimised.
- Reviewing and reporting on aged debtors.
- Providing monthly reports to senior management on the current status of ledger.
- Managing ad hoc credit control and AR related information requests.
- Complete responsibility and accountability for all credit control and AR matters.
- At least 2 years' previous experience of end-to-end credit control and accounts receivable processes.
- Experience of credit control of businesses rather than individuals.
- Experience and understanding of legal procedures.
- Strong written and verbal communication skills, especially during difficult customer negotiations.
- Ability to work under pressure.
- Ability to multitask and prioritise workload.
- Able to work independently and proactively in an efficient manner.
- Uphold confidentiality and private matters.
- Excellent IT skills, specifically Microsoft, Excel, Outlook, and Word.
