Quality Assurance Specialist
3 weeks ago
GCRM is Scotland's only private IVF clinic, established in 2006. We're passionate about delivering an outstanding customer experience, driven by our commitment to creating lives and changing lives. Our mission is to provide parents with a memorable best-in-class fertility journey using technology to lead to the best outcome - starting a family.
Key Responsibilities
The successful candidate will be responsible for leading and maintaining the Quality Management System (QMS) at the clinic and its satellites. This includes implementing the system to continually improve the quality and effectiveness of the service provided in accordance with the Human Fertilisation and Embryology Authority (HFEA) licence and relevant clinical and laboratory EU directives.
- Monitoring of the clinic's complaints procedure and assisting the General Manager with handling complaints
- Maintenance of policy, objectives, quality indicators, and safety
- Internal and external auditing, user satisfaction, and complaints management
- Management of non-conformities, corrective, and preventative actions
- Training, communicating, monitoring, and motivating all staff to support the QMS
- Assisting with patient complaint systems
- Working with other QMs on group-led projects
Requirements
The ideal candidate will have a degree or equivalent postgraduate diploma and/or experience in quality management, risk management, and staff management at a senior level. They will also have experience with project management, developing policies and procedures, and advanced computer literacy including database and spreadsheet applications. They will be able to undertake data analysis and have a recognised management qualification and/or healthcare experience.
What We Offer
We offer a full-time position of 37.5 hours per week, Monday to Friday, with some flexibility required. We also offer a dual contribution pension scheme, 27 days' holiday entitlement, and bank holidays.
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