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Customer Experience Ambassador

2 months ago

Liverpool, Liverpool, United Kingdom Inchcape Retail Limited Full time
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At Mercedes Benz of Liverpool, we're revolutionising the customer journey with a service-centred approach. As a Customer Experience Expert, you'll be an ambassador for our brand, guiding customers through their journey as the first point of contact in the Retail Centre.

Key Responsibilities:

  • Proactively approach customers to offer help and advice based on their requirements
  • Help create the right retail environment for our customers, including display and presentation
  • Plan and manage the Customer Journey, enabling customers to make informed decisions and providing relevant information on all products and services available
  • Present a balanced presentation of funding options to customers, following compliance processes and requirements
  • Facilitate the basic needs of our aftersales customers, working with the aftersales team to provide seamless service
  • Facilitate the test drive experience of our product, including product presentation and documentation
  • Work with managers to secure and process vehicle orders, including the effective use of Mercedes Benz platforms
  • Arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
  • Assist in following up previous visitors and enquiries to revisit, assist, and re-appoint where suitable

Requirements:

  • Ability to provide first-class customer service with energy and enthusiasm
  • An effective multitasker who is methodical and efficient
  • Genuine desire to help people and the team
  • Passion for the product, responsible for keeping up to date with the latest Mercedes Benz product information
  • Attention to detail
  • Excellent listening and communication skills

About Us:

Inchcape Retail Limited is a leading partner in the UK for Mercedes-Benz, Volkswagen, and Audi, and second largest for BMW & MINI. We're home to over 7000 colleagues who are dedicated to providing exceptional customer services. Our mission is to create outstanding and trusted experiences for our customers, partners, and people.