Technical AdTech Solutions Engineer

18 hours ago

London, Greater London, United Kingdom CPS Group (UK) Limited Full time

Job Title: Technical AdTech Solutions Engineer

Job Type: Contract

Location: Remote (Hybrid Working)

Duration: 6-12 Months (Long-Term)

Pay Rate: Competitive Market Rates

About the Role:

The CPS Group (UK) Limited is seeking a seasoned Technical Operations Solutions Engineer to join our team. As a Technical Operations Solutions Engineer, you will be responsible for owning day-to-day technical operations for the creative transcoding pipelines with our global advertising technology division.

Key Responsibilities:

  • Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.
  • Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.
  • Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
  • Investigate complex issues, diagnose product bugs, and resolve requests.
  • Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives.
  • Maintain detailed support documentation for both internal and external use to strategically identify, distribute and execute Standards and Practices.
  • Contribute to the development of best practices, team processes, and peer training of asset ingestion and review processes.

Requirements:

  • 7+ years of experience working on ad-serving workflows in an enterprise Ad Server (e.g. Google Ad Manager, Freewheel or similar system).
  • Experience in ad technology, operations, support or incident management.
  • Strong experience of online video and display advertising and monetization.
  • Deep understanding of technical video, XML, VAST 2.0, VAST 3.0 and transcoding processes.
  • Working knowledge of digital video experience and/or digital asset management.
  • Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs).
  • Fluency in SQL.
  • Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.
  • Working knowledge of monitoring platforms (e.g. Cloudwatch, Datadog or similar platforms).
  • Experience managing a support ticket queue in JIRA, Zendesk, or similar system.

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