Technical AdTech Solutions Engineer
5 days ago
Role Overview
CPS Group (UK) Limited is seeking a seasoned Technical Operations Solutions Engineer to join our team. As a key member of our Ad Platforms Technical Operations team, you will be responsible for owning day-to-day technical operations for our creative transcoding pipelines with our global advertising technology division.
Key Responsibilities
- Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.
- Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.
- Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
- Investigate complex issues, diagnose product bugs, and resolve requests.
- Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives.
- Maintain detailed support documentation for both internal and external use to strategically identify, distribute and execute Standards and Practices.
- Contribute to the development of best practices, team processes, and peer training of asset ingestion and review processes.
Requirements
- 7+ years of experience working on ad-serving workflows in an enterprise Ad Server (e.g. Google Ad Manager, Freewheel or similar system).
- Experience in ad technology, operations, support or incident management.
- Strong experience of online video and display advertising and monetization.
- Deep understanding of technical video, XML, VAST 2.0, VAST 3.0 and transcoding processes.
- Working knowledge of digital video experience and/or digital asset management.
- Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs).
- Fluency in SQL.
- Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.
- Working knowledge of monitoring platforms (e.g. Cloudwatch, Datadog or similar platforms).
- Experience managing a support ticket queue in JIRA, Zendesk, or similar system.
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