Community Outreach Specialist

1 day ago


Doncaster, Doncaster, United Kingdom Capita Full time
Job Summary
Welcome to this exciting opportunity as a Field and Volunteer Officer with Capita. As a key member of our team, you will play a vital role in engaging with customers in the Doncaster area, educating them on the importance of TV licensing and providing support to ensure compliance.

About the Role
You will be responsible for conducting door-to-door visits to properties without a TV licence, using your excellent communication skills to explain the benefits and procedures for obtaining a licence. This role requires a strong interpersonal approach, ensuring that customers feel valued and supported throughout the process.

Key Responsibilities
- Conducting visits to customers in the Doncaster area to promote TV licensing awareness and compliance
- Providing clear explanations and guidance on the TV licensing process and payment options
- Building strong relationships with customers to ensure successful outcomes
- Utilising company-provided technology to efficiently manage customer interactions

Requirements
- Strong communication and interpersonal skills
- Excellent verbal and written English language skills
- Full UK driving licence
- Ability to work independently and as part of a team

Benefits
- Competitive salary of £30,000 per annum
- Company car or £3,700 annual car allowance
- 23 days' holiday (rising to 28) with the option to purchase additional leave
- Paid day out of the office for volunteering
- Company-matched pension scheme and life assurance
- Cycle-to-work scheme and generous parental leave policy

About Us
Capita is an equal opportunities employer committed to diversity and inclusion. We offer a supportive and inclusive environment where employees can grow and develop their careers. If you are passionate about delivering exceptional customer service and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.

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