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Central Dispatch Coordinator

2 months ago

Hounslow, Greater London, United Kingdom DO & CO Airline Catering Full time
Job Summary

We are seeking a highly organized and detail-oriented Central Dispatch Planner to join our team at DO & CO Airline Catering. As a key member of our operations team, you will be responsible for monitoring and reporting any major changes from flight information to quantity of passengers.

Key Responsibilities
  • Flight Monitoring and Reporting: Monitor and report any major changes from flight information to quantity of passengers, ensuring accurate and timely information is provided to all areas of the DO & CO operation.
  • Communication and Coordination: Serve as the main point of contact between airlines and internal departments, planning and coordinating to ensure requirements are met with all departments in the DO & CO operational areas.
  • Label Preparation and Allocation: Prepare and print labels and allocate information to all departments in the DO & CO operation, ensuring seamless communication and execution.
  • Quality and Quantity Control: Ensure quality and quantity control as per production and menu specifications of all flights, maintaining the highest standards of food safety and quality.
  • Food Safety Compliance: Check and validate food safety compliance, ensuring all necessary protocols are followed to maintain a safe working environment.
  • Dispatch and Delivery: Ensure on-time dispatch and delivery of food assembly and production lines, meeting the highest standards of customer satisfaction.
  • Stock Requirements: Analyze flight data to assist in planning any increase/decrease in stock requirements, ensuring optimal inventory levels.
  • Team Collaboration: Work closely with the Transport team to provide accurate and timely information regarding any extra requirements, ensuring seamless execution.
  • Site Safety and Security: Ensure the area of operation is a safe place to work, adhering to all policies (Site Health & Safety, Fire Safety, Environmental and Security policies) and serving as a role model for colleagues.
  • Customer Service: Provide exceptionally high-class service to our customers, delivering goods on time to specification and ensuring accurate handover.
  • Teamwork and Accountability: Take responsibility for all actions, support your team, and celebrate successes as a family, embodying the DO & CO values.
Requirements
  • Passion for Food and Service: Passion for food and motivation to deliver exceptional service, with a strong understanding of the importance of quality and customer satisfaction.
  • Technical Skills: Good understanding of Microsoft Excel and ability to interpret and present data in a clear and concise manner.
  • Organizational and Time Management Skills: Excellent organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Communication and Teamwork: Excellent communication skills, written and verbal English, and ability to work well in a team, with a flexible and adaptable approach to changing circumstances.
  • Problem-Solving and Decision-Making: Energy and drive to deliver results beyond expectations, with a problem-solving mentality and ability to make decisions efficiently.
  • Financial Acumen: Strong understanding of how your department is performing overall, including financially, and ability to deliver practical actions for improvement.
  • Flexibility and Availability: Flexibility in regards to work availability, with the ability to work a variety of shifts, including evenings, weekends, and public holidays.