AV Services Technician

1 day ago

London, Greater London, United Kingdom Michael Page Technology Full time

Job Summary

We are seeking an experienced AV Services Technician to join our team at Michael Page Technology. As an AV Services Technician, you will be responsible for delivering comprehensive, efficient, and error-free service provision that meets the needs of our clients.

Key Responsibilities

  • Configure, test, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment for meetings and events.
  • Receive and respond to incoming calls, alerts, and/or emails regarding AV software/hardware problems within recognized timeframes.
  • Perform onsite analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed.
  • Document instances of AV equipment failure, repair, installation, and removal.
  • Build and maintain a spare parts inventory for all AV equipment.
  • Handle incoming booking requests for AV equipment and setup in conjunction with the Advanced Bookings team.
  • Troubleshoot AV issues using the appropriate testing tools; make basic repairs as necessary.
  • Tag or label AV equipment owned by the organization; periodically audit inventories to mitigate risk of damage or theft.
  • Support as required to produce, dub, edit, and copy all AV media, uploading this to Vimeo and the local Intranet.
  • Develop effective external/internal client relationships, acting as the key point of contact, initially meeting and discussing AV/VC requirements, organizing and preparing equipment and presentation proceedings, supporting such presentations as required, trouble shooting defects and providing first line breakdown and basic maintenance support of AV equipment.
  • Develop opportunities within the AV Services to add value, working closely with Facilities team and support departments and suppliers as required.
  • Provide on-going training to internal staff and assist with preparing training material.

Requirements

  • A good understanding of all aspects of AV Service best practice, including Health & Safety.
  • Data/LCD & HD projection, sound, integrated control systems and video conferencing, telephone conferencing equipment and presentation software and set-up (including MS PowerPoint, Mac technology and Mac Software).
  • ISDN, VoIP and other telecommunications networks and equipment.
  • Current service suppliers and equipment in the marketplace and latest technological advances and innovations.
  • Excellent technical knowledge of teleconferencing, presentation, and other AV hardware.
  • Comprehensive hands-on AV equipment troubleshooting experience.
  • Good knowledge of current network protocols, operating systems, software, and standards.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.

Desirable Skills

  • Advanced understanding and technical competence of current telecommunications technology, with specific reference to VoIP and unified messaging technologies.
  • Knowledge of desktop operating systems and application deployment techniques.
  • Understanding and ability to support telephone systems, mobile connectivity/communications, programming and operation.
  • Technical understanding and ability to fault find and problem solve various types of video conferencing and general AV hardware/kit in meeting rooms.

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