Account Receivable Specialist

3 weeks ago

Llantrisant, Rhondda Cynon Taf, United Kingdom Web Recruit Full time

Job Summary:

The

Credit Controller

will be responsible for the effective management of customer debt, ensuring timely collections and minimizing bad debt exposure. This key role requires a proactive approach to credit control, with a focus on building strong relationships with customers and internal stakeholders.

Key Responsibilities:

  • Monitor and manage customer debt, identifying opportunities for improvement and implementing strategies to enhance cash flow.
  • Develop and maintain effective credit control procedures, ensuring compliance with company policies and industry regulations.
  • Collaborate with sales teams to resolve customer complaints and ensure timely payment of invoices.
  • Escalate bad debt cases to senior management and work with external collection agencies to recover outstanding amounts.
  • Process direct debit collections, credit card payments, and other payment methods, ensuring accurate and timely recording of transactions.
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Prepare and present regular reports on bad debt performance, identifying trends and areas for improvement.
  • Maintain accurate and up-to-date records of customer transactions, ensuring compliance with company policies and industry regulations.
  • Stay up-to-date with industry developments and best practices, applying knowledge to enhance credit control performance and improve customer relationships.

Requirements:

  • Experience as a Credit Controller or similar role, with a proven track record of effective debt management and customer relationship building.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, sales teams, and internal stakeholders.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Excel and other accounting software, with the ability to analyze data and identify trends.
  • A high level of accuracy and attention to detail, with a strong focus on quality and compliance.

Working Hours and Benefits:

  • Monday to Friday, 9am to 5pm.
  • Competitive salary and annual pay review.
  • 28 days holiday, increasing with length of service.
  • Birthday day off and pension scheme.
  • Employee Assistance Programme membership and free case of GBC product monthly.

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